Vendor Warranties
What Don't We Cover
Frequently Asked Questions
What happens if someone else works on my fence while it’s under warranty?
If an unauthorized individual or company makes repairs, modifications, or adjustments to your fence, it will void your warranty. Warranties typically require that any work be performed by the original installer or an authorized technician to ensure proper materials and methods are used.
Can I perform minor fixes on my fence, like tightening screws or touching up paint?
It’s important to check the terms of your warranty before attempting any repairs. Most warranties prohibit any modifications or repairs by the homeowner to ensure the integrity of the fence. Even minor actions like tightening screws or painting can void the coverage. Always contact your installer or warranty provider if you notice an issue.
My neighbor accidentally damaged my fence. Will the warranty cover it?
No, warranties generally do not cover damages caused by third parties, including neighbors, contractors, or other external factors. You would need to seek compensation directly from the person or company responsible for the damage.
Can I hire a different contractor to make adjustments to my fence?
Hiring a different contractor without prior written approval from your warranty provider will typically void the warranty. If adjustments or repairs are needed, contact the warranty provider to ensure the work complies with the warranty’s terms.
What should I do if I notice a problem with my fence?
If you notice an issue with your fence, document the problem with photos and contact your warranty provider immediately. Avoid attempting any repairs yourself or allowing anyone else to work on the fence until you receive guidance from your warranty provider. This ensures the issue is addressed correctly without risking your coverage.
Our Trusted Vendors
Using trusted materials from vendors with superior manufacturing processes and strong product warranties is a smart approach for any fencing project, regardless of location.
